‘The Client’ The Company/ Funeral Director(s) / Member of the General Public hiring our services.

‘The Company’ AMC Carriage Masters, trading name of A&M Promotions UK Ltd registered in England and Wales – Company N0 4684391.

Hire of the Vehicle(s):

All bookings placed with AMC Carriage Masters are provisional until confirmed in writing by email from the customer/ client.

A confirmation email is required within 3 days of making the booking. if confirmation is not received AMC Carriage Masters have the right to hire the vehicles to waiting customers.

Bookings are not binding until confirmation is received by AMC Carriage Masters and/or written communications have been received by/from AMC Carriage Masters.

Following the confirmation of booking AMC Carriage Masters require a running itinerary of the detailed job in question which should include the date, vehicle(s) you require for hire, times, addresses including post codes, Church/crematoriums and burial grounds and any information which may be relevant.

On receiving this information AMC Carriage Masters will provide the client with an estimated quote prior to the commencement of our services, the quote is based on schedule submitted by the client. AMC Carriage Masters reserves the right to revise the estimate upwards or downwards and will notify the client of any such revisions.

If the date of the ceremony is changed from the original booking the deposit cannot be transferred and is forfeited. Please notify AMC Carriage Masters immediately to ensure the vehicle(s) are available to hire.

AMC Carriage Masters shall be entitled to appoint sub-contractors to provide or assist with any part of the service.

The period of hire commences when the vehicle/chauffeur leaves the AMC Carriage Masters premises and finishes upon its return to the premises. Sometimes it may be necessary to transport the vintage car by trailer if it is outside our local area (an additional charge may apply).

Chauffeurs subsistence (for weekends, Bank holidays, along with unsociable hours surcharge between 19:00hrs/07:00hrs) an additional £5.00 per hour will be charged to the invoice.  Detailed on invoice as C/S.

Final Invoice:

AMC Carriage Masters shall submit a final itemised invoice to the customer/ client which shall be settled in full without any set off or deduction within 14 days from the date of invoice. If the payment is not made, then AMC Carriage Masters shall be entitled to charge interest on the outstanding amount at the rate of 2% per cent, such interest shall accrue daily until the outstanding amount is paid.

Payments made by credit card will incur a 3% additional charge.

Cancellations:

Once the deposit is received and the booking confirmed by AMC Carriage Masters, the deposit becomes non-refundable upon cancellation.

Cancellations within 48 hours: the total cost of the proposed hire is chargeable (minimum £45.00) together with other commitments such as overnight accommodation or insurance.

Please note: All cancellations must be received in writing by AMC Carriage Masters within the stated time.

Complaints:

If the client with any aspect of the service provided by AMC Carriage Masters should write a letter for the attention of the Manager outlining the reason of dissatisfaction. AMC Carriage Masters will then investigate the complaint and respond in writing detailing the outcome of the investigation. If the client is not willing to except the explanation or offer of settlement by the company then the client may refer the complaint to the approved, independent regulatory body recognised within the industry. Any settlement to be made to the client by AMC Carriage Masters shall not exceed the total of the sums due from the client under the agreement and shall exclude any third-party costs incurred by AMC Carriage Masters.

AMC Carriage Masters will undertake to transport a reasonable number of luggage/passengers to the vehicles’ specifications.  (In the case of child seats, the new law applies.) Booster/Child seats are to be supplied by client.

However, if in the judgement of the chauffeur, the volume of weight is excessive, the company reserves the right to refuse the carriage of the said luggage/passengers.  AMC Carriage Masters accepts no responsibility or liability for any loss or damage to clients’ property or luggage whilst in the vehicle(s).

AMC Carriage Masters accepts no responsibility for any damage caused by passengers or associates to the interior or exterior of the vehicle(s).  The hirer (Our Client) is responsible for the first £500.00 of any insurance claim.  All vehicles are smoking, alcohol and food free.

AMC Carriage Masters reserve the right to use images that are taken by our personnel on location to promote our portfolio and for our advertising purposes. Images taken by any third party cannot be used for any promotional or advertising purposes unless written permission is given by AMC Carriage Masters.

Some vintage and classic cars have exposed grease points and some oil discharge; AMC Carriage Masters accepts no responsibility for accidental damage to clients’ property

In the event of a mechanical breakdown, or severe weather conditions, AMC Carriage Masters reserves the right to provide a different vehicle to the one booked.  If the vehicle is of a lesser standard, an adjustment to the hire cost will be made to compensate for this AMC Carriage Masters also reserve the right for one AMC personnel (during a hire period) to travel in the vehicle in addition to the chauffeur for observation/training purposes when required.